Chat with us, powered by LiveChat

Our Services

Brunei Air Normal

Brunei Air Special

Brunei Air Self Collect

Brunei Sea Freight Big Parcel

TERMS & CONDITIONS

Brunei

1.Apparel, shoe bag, furniture, maternal and child supplies, sporting goods, battery-free appliances, magnet-free goods, books. Generally, non-batteries (batteries, liquids, powders, brands, magnets, sprays) can be classified as “Normal goods.”
2.Sensitive goods such as Imitation brand / genuine goods, genuine dolls, high value goods, jewelry, liquid item within 150ml, powder, medicine, CD, video, genuine goods, electromagnetic, electrical, sharp item, toy.
3.Prohibited items:Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Cigarettes, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact dics (CD), Laser Disc (LD), Video Compact Dics (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textlies/clothing etc.), bearing dubious chop/photo), fresh, cold and frozen meat (halal), firearms, explosives, dangerous weapons, scrap metals.
4.Please choose carefully goods channel in order to avoid special goods send through normal goods channel, it will caused unnecessary troubles such as parcel delayed, confiscated, penalty,criminal offences. 
5.Our company will not bear the consequences and responsibilities for the goods detained / confiscated / shortship / penalty and etc. If there is needed to resend parcel again, customer have the reponsible to make payment for the shipping fees again.
6.Our company can only received parcel size within 150CM(any dimension) and we will not bear the  consequences and responsibilities if the goods had been claimed by custom (confiscated or penalty).
7.If the parcel size is exceed 150cm, customer can choose to ship by other channel such as air freight special goods or sea freight.
8.If there is any extra charges, for example, any fine, warehouse storage fee, shortship fee, differences of normal and special good rate, all expenses shall make by recipient without exception.
9.Parcel tracking : www.epostexpress.com
10.Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing.We will make claims in accordance with the service agreement which is cost of items (maximum USD 25) and also double shipping fees for missing parcel.
11.Estimation duration is calculated based on after customer make payment for the shipping fees.
12.E POST is not responsible for any indirect loss, indirect damage and other indirect costs.
13.Customer will be charges RM 20 for changing route (air freight and sea freight).
14.The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company

1. Apparel, shoe bag, furniture, maternal and child supplies, sporting goods, battery-free appliances, magnet-free goods, books. Generally, non-batteries (batteries, liquids, powders, brands, magnets, sprays) can be classified as “Normal goods.”
2. Prohibited items:Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Cigarettes, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact dics (CD), Laser Disc (LD), Video Compact Dics (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textlies/clothing etc.), bearing dubious chop/photo), fresh, cold and frozen meat (halal), firearms, explosives, dangerous weapons, scrap metals.
3.M3 calculation: (Height *Width*Depth)in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
4.Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courrier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
5.We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
6. Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is cost of items (maximum USD 25) and also double shipping fees for missing parcel.um USD 25) and also double shipping fees.
7. Warehouse only responsible for packaging inspection, if packaging is in well condition, E Post would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since E Post would not responsible on fragile goods.
8. Parcel tracking : www.epostexpress.com
9. Estimation duration is calculated based on after customer make payment for the shipping fees.
10. E POST is not responsible for any indirect loss, indirect damage and other indirect costs.
11. Customer will be charges RM 20 for changing route (air freight and sea freight).
12. The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company