Our Services

1. Air Freight Special Goods also known as “Sensitive Goods”, Special Goods include imitation goods, genuine goods, Toys, High Value goods, Jewelry, Liquid, powder, medicine, disc, electronic items and sharp items.
2. Air Freight Prohibited items: Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact disc (CD), Laser Disc (LD), Video Compact Disc (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textiles/clothing etc.), bearing dubious (chop/photo), Meat, firearms, scrap metals, Spray (Air Compressed).
3. Price stated above included shipping fees only, delivery charges is excluded (delivery charges for each courier company will be shown at payment gateway).
4. Please select the correct goods channel in order to avoid special goods send through normal goods channel, it will cause unnecessary troubles such as parcel delayed, confiscated, penalty, criminal offenses.
5. Our company will not bear the consequences and responsibilities for the goods detained / confiscated / short ship / penalty and etc. If there is needed to resend parcel again, customer have the responsible to make payment for the shipping fees again.
6. Air freight to East Malaysia Sabah is tax included, value of parcel must be declared below USD 100, once the parcel is required to paid tax by custom, recipient can either choose to pay duty tax or refuse to proceed declare the parcel at custom.
7. Air Freight to East Malaysia Channel

• Air Normal cannot exceed 60KG and 150CM
• Air Sensitive cannot exceed 150KG and 140CM

          Once exceed the required dimension, please kindly arrange dispatch    parcel by sea freight.

8. If the parcel size has exceeded the dimension limits (cm), customer can choose to ship by other channel such as air freight special goods or sea freight.
9. If there is any extra charges, for example, any fine, warehouse storage fee, short ship fee, differences of normal and special good rate, all expenses shall make by recipient without exception.
10. Parcel Tracking:
    https://sys.epostexpress.com/index.php?r=site%2Ftracking
11. Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items (maximum USD 25).
12. Estimation duration is calculated based on after customer make payment for the shipping fees.
13. Courier company is optional to choose by customer or customer can choose to self collect at collection point.

• Delivery area include KK area, Sandakan, Tawau, Lahad Datu, Miri, Bintulu, Sibu and Kuching.

14. Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
15. The home delivery service is depending on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under courier company.
16. Epost is not responsible for the parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
17. Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition/weight) before opening the package.
18. For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
19. All compensation will be compensated in credit coupon

1. Customer can choose either sea big parcel or sea small parcel.
2. The price above stated is including tax and last mile delivery charges, but it does not include outskirt area and labour charges.
3. M3 calculation: (Height *Width*Depth) in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
4. The price stated above is only shipping fees, last mile charges is excluded (last mile charges will show on the payment gateway).
5. Sea freight shipping rate is included custom clearance and tax.
6. Restricted items for sea freight such as Guns and ammunition, reactionary/political/pornographic brochures, cars, car batteries (with liquid, sulfuric acid, hydrochloric acid, etc.), car engines, tobacco and alcohol, fireworks, explosive flammables, lighters, mobile phones , laptops, gold and silver jewelry, sex products, drugs and all goods prohibited by international regulations.
7. Due to East Malaysia geographic location, there is some outskirt area that we could not covered, please kindly ask for the delivery charges before ordered.
8. Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
9. We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
10. Without insurance being purchased, our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items maximum USD 25).
11. Warehouse only responsible for packaging inspection, if packaging is in well condition, Epost Express would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since Epost Express would not responsible on fragile goods.
12. Parcel tracking : https://sys.epostexpress.com/index.php?r=site%2Ftracking
13. Estimation duration is calculated based on after customer make payment for the shipping fees.
14. Courier company is optional to choose by customer or customer can choose to self collect at collection point.
15. Delivery area include KK area, Sandakan, Tawau, Lahad Datu, Miri, Bintulu, Sibu and Kuching.
16. Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
17. The home delivery service is depends on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under the selected courier company.
18. Epost is not responsible for those parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
19. Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition&weight) before opening the package.
20. For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
21. All compensation will be compensated in credit coupon