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West Malaysia Air Freight

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouWest MalaysiaNormal GoodsFirst 0.2 KGRM 44 – 6 Working DaysDoor to Door Service
Subsequent 0.2 KGRM 3
China Guang ZhouWest MalaysiaSpecial GoodsFirst 0.2 KGRM 76 – 8 Working Days
Subsequent 0.2 KGRM 5
**The charges above is freight charges only, for delivery charges please kindly refer to Courier Delivery section

West Malaysia Sea Freight

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCourier Company
China Guang ZhouWest MalaysiaSea Big Parcel0.25RM 10027 – 30 Working daysEPOST
0.5RM 180
1RM 340
** Price stated above is included shipping fees and last mile charges, parcel will be delivered by the designated courier company.

** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3

** Labour and special handling is subject to charges

** 1 week estimate duration for outskirt area

West Malaysia Sea Freight Small Parcel To Door

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouWest MalaysiaNormal GoodsFirst KGRM 1324 – 30 Working DaysEPOST DELIVERY
Subsequent every KGRM 5

** West malaysia: there will be a extra charges of RM60 per piece if the single piece parcel exceed 30kg AND 150cm in any dimension

Sabah Air Freight

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Sabah)Normal GoodsFirst 0.2 KGRM 44 – 6 Working DaysSelf Collect
Subsequent 0.2 KGRM 3.5
China Guang ZhouEast Malaysia (Sabah)Special GoodsFirst 0.2 KGRM 76 – 8 Working DaysSelf Collect
Subsequent 0.2 KGRM 5
**Customers need to collect parcel at collection point

Sabah Sea Freight Small Parcel

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Sabah)Sea Small ParcelFirst KG to 5 KGRM 8 per KG14 – 21 Working DaysSelf Collect
Subsequent every KGRM 6 per KG
**Customers need to collect parcel at collection point

Sabah Sea Freight Small Parcel To Door

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Sabah)Normal GoodsFirst KGRM 1524 – 30 Working DaysEPOST DELIVERY
Subsequent every KGRM 7

** East malaysia: there will be a extra charges of RM60 per piece if the single piece parcel exceed 30kg AND 150cm in any dimension

Sabah Sea Freight Big Parcel

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCourier Company
China Guang ZhouEast Malaysia (Sabah)Sea Big Parcel0.25RM 10014 – 21 Working daysEPOST
0.5RM 180
1RM 340
** Price stated above is included shipping fees and last mile charges (KK area only), parcel will be delivered by the designated courier company.

** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3

** Labour and special handling is subject to charges

** 1 week estimate duration for outskirt area

Sarawak Air Freight

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Sarawak)Normal GoodsFirst 0.2 KGRM 44 – 6 Working DaysSelf Collect
Subsequent 0.2 KGRM 3.5
China Guang ZhouEast Malaysia (Sarawak)Special GoodsFirst 0.2 KGRM 76 – 8 Working DaysSelf Collect
Subsequent 0.2 KGRM 5
**Customers need to collect parcel at collection point

Sarawak Sea Freight Small Parcel

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Sarawak)Sea Small ParcelFirst KG to 5 KGRM 8 per KG27 – 30 Working DaysSelf Collect
Subsequent every KGRM 6 per KG
**Customers need to collect parcel at collection point

Sarawak Sea Freight Small Parcel To Door

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Sarawak)Normal GoodsFirst KGRM 1524 – 30 Working DaysEPOST DELIVERY
Subsequent every KGRM 7

** East malaysia: there will be a extra charges of RM60 per piece if the single piece parcel exceed 30kg AND 150cm in any dimension

Sarawak Sea Freight Big Parcel

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCourier Company
China Guang ZhouEast Malaysia (Sarawak)Sea Big Parcel0.25RM 12027 – 30 Working daysEPOST
0.5RM 210
1RM 400
** Price stated above is included shipping fees and last mile charges, parcel will be delivered by the designated courier company.

** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3

** Labour and special handling is subject to charges

** 1 week estimate duration for outskirt area

Labuan Air Freight

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Labuan)Normal GoodsFirst 0.2 KGRM 65 – 7 Working DaysSelf Collect
Subsequent 0.2 KGRM 4
China Guang ZhouEast Malaysia (Labuan)Special GoodsFirst 0.2 KGRM 77 – 10 Working DaysSelf Collect
Subsequent 0.2 KGRM 5
**Customers need to collect parcel at collection point

Labuan Sea Freight Small Parcel

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
China Guang ZhouEast Malaysia (Labuan)Sea Small ParcelFirst KG to 5 KGRM 8 per KG17 – 23 Working DaysSelf Collect
Subsequent every KGRM 6 per KG
**Customers need to collect parcel at collection point

Labuan Sea Freight Big Parcel

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCourier Company
China Guang ZhouEast Malaysia (Labuan)Sea Big Parcel0.25RM 18027 – 30 Working daysEPOST
0.5RM 260
1RM 420
** Price stated above is included shipping fees and last mile charges, parcel will be delivered by the designated courier company.

** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3

** Labour and special handling is subject to charges

** 1 week estimate duration for outskirt area

West Malaysia Air Freight

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanWest MalaysiaNormal GoodsFirst 0.2KG

Subsequent 0.2KG
RM14

RM4
4 – 6 Working DaysDoor to Door Service

West Malaysia Sea Freight Big Parcel

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanWest MalaysiaNormal Goods0.25
RM15514 – 20 Working DaysDoor to Door Service
0.5RM310
1RM620

** For every 500 kg of heavy goods, one cubic meter is calculated.
** The fee includes double customs clearance, taxes and delivery to your designated address.
** The fee does not include: Taiwan Island transportation fee.

West Malaysia Sea Freight Small Parcel

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanWest MalaysiaNormal GoodsFirst KG

Subsequent KG
RM18

RM5
14 – 20 Working DaysDoor to Door Service

** For every 500 kg of heavy goods, one cubic meter is calculated.
** The fee includes double customs clearance, taxes and delivery to your designated address.
** The fee does not include: Taiwan Island transportation fee.

East Malaysia Air Freight

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanEast MalaysiaNormal GoodsFirst 0.2KG

Subsequent 0.2KG
RM24

RM4
6 – 8 Working DaysDoor to Door Service

East Malaysia Sea Freight Big Parcel

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanEast MalaysiaNormal Goods0.25
RM16325 – 30 Working DaysDoor to Door Service
0.5RM325
1RM650

** Fees listed above is limited to Kota Kinabalu (Sabah) and Kuching (Sarawak) only.
** For every 500 kg of heavy goods, one cubic meter is calculated.
** The fee includes double customs clearance, taxes and delivery to your designated address.
** The fee does not include: Taiwan Island transportation fee.

East Malaysia Sea Freight Big Parcel

DepartArrivalChannelSize (m3)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanEast MalaysiaNormal Goods0.25
RM17525 – 30 Working DaysDoor to Door Service
0.5RM350
1RM700

** Fees listed above is limited to Sabah’s remote regions (Sandakan, Lahad Datu, Tawau, Semporna) and Sarawak’s remote regions (Sibu, Bintulu, Miri) only.
** For every 500 kg of heavy goods, one cubic meter is calculated.
** The fee includes double customs clearance, taxes and delivery to your designated address.
** The fee does not include: Taiwan Island transportation fee.

East Malaysia Sea Freight Small Parcel

DepartArrivalChannelWeight (KG)Shipping Fees (RM)Estimate DurationCollection Method
Taiwan TaoyuanEast MalaysiaNormal GoodsFirst KG

Subsequent KG
RM22

RM7
25 – 30 Working DaysDoor to Door Service

** For every 500 kg of heavy goods, one cubic meter is calculated.
** The fee includes double customs clearance, taxes and delivery to your designated address.
** The fee does not include: Taiwan Island transportation fee.

West Malaysia

Door to Door Rate (RM)

Courier Service/ Weight (KG)1KG to 6KG1KG to 4KGSubsequent KG
ABXRM 7.00RM 1
POSRM 6.80RM 1.6
SkynetRM 7.00RM 1
YundaRM 5.00RM 1
** Above rate is subject to air freight service only

** Above rate is add on with the air freight rate respectively

** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company

Sabah, Sarawak, Labuan

LAST MILE DELIVERY
ABX Door to Door Rate (RM)

Area / Weight (KG)1KG to 3KG4kKG to 6KGSubsequent KGEstimate Duration
Within SabahRM 5.5RM 6.5RM 0.81 – 2 working days
Within SarawakRM 5.5RM 6.5RM 0.81 – 2 working days
LabuanRM 6.5RM 5.53 – 4 working days
Limbang / LawasRM 1RM 113 – 4 working days
** Above rate is subject to air freight service only

** Above rate is add on with the air freight rate respectively

** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company

** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub

The maximum is 25 KG for the above courier service, Epost will not responsible for the extra charges incurred.

LAST MILE DELIVERY
Poslaju Door to Door Rate (RM)

Area / Weight (KG)1KG to 5KGSubsequent KGEstimate Duration
Within SabahRM 7.8RM 2.001 – 2 working days
Area / Weight (KG)1KG to 3KGSubsequent KGEstimate Duration
Within SarawakRM 7.8RM 2.001 – 2 working days
** Above rate is subject to air freight service only

** Above rate is add on with the air freight rate respectively

** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company

** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub

The maximum is 30 KG for the above courier service, Epost will not responsible for the extra charges incurred.

Skynet Door to Door Rate (RM)

Area / Weight (KG)1KG to 3KGSubsequent KGEstimate Duration
Within KKRM 6.5RM 11 – 2 working days
Within KK ODA areaRM 10.00RM 3.002 – 3 working days
Within SabahRM 8.00RM 2.203 – 4 working days
Sabah ODA Area (Telupid, Semporna, Kunak, fel da sahabat)RM 11.00RM 4.503 – 4 working days
Area / Weight (KG)First KG
kuching/sibu/bintulu/miriRM 6.5RM 5.501 – 2 working days
Bau/lundu/serian/sri aman/Sarikei/kapit/bintagor/marudi/lawas/tatauRM 12.00RM 113 – 4 working days
Betong/engkilili/lubok antu/limbang/othersRM 16.00RM 135 – 6 working days
** Above rate is subject to air freight service only

** Above rate is add on with the air freight rate respectively

** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company

** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub

The maximum is 30 KG for the above courier service, Epost will not responsible for the extra charges incurred.

** Effective on 21st May 2019

LAST MILE DELIVERY
JnT Door to Door Rate (RM)

Area / Weight (KG)1KG to 3KGSubsequent KGEstimate Duration
Within SabahRM 7.2RM 1.21 – 2 working days
Within SarawakRM 7.2RM 1.21 – 2 working days
** Above rate is subject to air freight service only

** Above rate is add on with the air freight rate respectively

** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company

** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub

The maximum is 30 KG for the above courier service, Epost will not responsible for the extra charges incurred.

E COLLECTION POINT

Malaysia

TERMS & CONDITIONS

Sabah, Sarawak, Labuan

  1. Air Freight Special Goods also known as “Sensitive Goods”, Special Goods include imitation goods, genuine goods, Toys, High Value goods, Jewelry, Liquid, powder, medicine, disc, electronic items and sharp items.
  2. Air Freight Prohibited items: Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact disc (CD), Laser Disc (LD), Video Compact Disc (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textiles/clothing etc.), bearing dubious (chop/photo), Meat, firearms, scrap metals, Spray (Air Compressed).
  3. Price stated above included shipping fees only, delivery charges is excluded (delivery charges for each courier company will be shown at payment gateway).
  4. Please select the correct goods channel in order to avoid special goods send through normal goods channel, it will cause unnecessary troubles such as parcel delayed, confiscated, penalty, criminal offenses.
  5. Our company will not bear the consequences and responsibilities for the goods detained / confiscated / short ship / penalty and etc. If there is needed to resend parcel again, customer have the responsible to make payment for the shipping fees again.
  6. Air freight to East Malaysia Sabah is tax included, value of parcel must be declared below USD 100, once the parcel is required to paid tax by custom, recipient can either choose to pay duty tax or refuse to proceed declare the parcel at custom.
  7. Air Freight to East Malaysia Channel
  • Air Normal cannot exceed 60KG and 150CM
  • Air Sensitive cannot exceed 150KG and 140CM

          Once exceed the required dimension, please kindly arrange dispatch    parcel by sea freight.

  1. If the parcel size has exceeded the dimension limits (cm), customer can choose to ship by other channel such as air freight special goods or sea freight.
  2. If there is any extra charges, for example, any fine, warehouse storage fee, short ship fee, differences of normal and special good rate, all expenses shall make by recipient without exception.
  3. Parcel Tracking:
    https://sys.epostexpress.com/index.php?r=site%2Ftracking
  4. Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items (maximum USD 25).
  5. Estimation duration is calculated based on after customer make payment for the shipping fees.
  6. Courier company is optional to choose by customer or customer can choose to self collect at collection point.
  • Delivery area include KK area, Sandakan, Tawau, Lahad Datu, Miri, Bintulu, Sibu and Kuching.
  1. Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
  2. The home delivery service is depending on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under courier company.
  3. Epost is not responsible for the parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
  4. Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition/weight) before opening the package.
  5. For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
  6. All compensation will be compensated in credit coupon
  1. Customer can choose either sea big parcel or sea small parcel.
  2. The price above stated is including tax and last mile delivery charges, but it does not include outskirt area and labour charges.
  3. M3 calculation: (Height *Width*Depth) in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
  4. The price stated above is only shipping fees, last mile charges is excluded (last mile charges will show on the payment gateway).
  5. Sea freight shipping rate is included custom clearance and tax.
  6. Restricted items for sea freight such as Guns and ammunition, reactionary/political/pornographic brochures, cars, car batteries (with liquid, sulfuric acid, hydrochloric acid, etc.), car engines, tobacco and alcohol, fireworks, explosive flammables, lighters, mobile phones , laptops, gold and silver jewelry, sex products, drugs and all goods prohibited by international regulations.
  7. Due to East Malaysia geographic location, there is some outskirt area that we could not covered, please kindly ask for the delivery charges before ordered.
  8. Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
  9. We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
  10. Without insurance being purchased, our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items maximum USD 25).
  11. Warehouse only responsible for packaging inspection, if packaging is in well condition, Epost Express would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since Epost Express would not responsible on fragile goods.
  12. Parcel tracking : https://sys.epostexpress.com/index.php?r=site%2Ftracking
  13. Estimation duration is calculated based on after customer make payment for the shipping fees.
  14. Courier company is optional to choose by customer or customer can choose to self collect at collection point.
  15. Delivery area include KK area, Sandakan, Tawau, Lahad Datu, Miri, Bintulu, Sibu and Kuching.
  16. Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
  17. The home delivery service is depends on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under the selected courier company.
  18. Epost is not responsible for those parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
  19. Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition&weight) before opening the package.
  20. For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
  21. All compensation will be compensated in credit coupon

West Malaysia

  1. Air Freight Special Goods also known as “Sensitive Goods”, Special Goods include imitation goods, genuine goods, Toys, High Value goods, Jewelry, Liquid, powder, medicine, disc, electronic items and sharp items.
  2. Air Freight Prohibited items: Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact disc (CD), Laser Disc (LD), Video Compact Disc (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textiles/clothing etc.), bearing dubious (chop/photo), Meat, firearms, scrap metals, Spray (Air Compressed).
  3. Price stated above included shipping fees only, delivery charges is excluded (delivery charges for each courier company will be shown at payment gateway).
  4. Please select the correct goods channel in order to avoid special goods send through normal goods channel, it will cause unnecessary troubles such as parcel delayed, confiscated, penalty, criminal offenses.
  5. Our company will not bear the consequences and responsibilities for the goods detained / confiscated / short ship / penalty and etc. If there is needed to resend parcel again, customer have the responsible to make payment for the shipping fees again.
  6. Air freight to West Malaysia Sabah is tax included, value of parcel must be declared below USD 100, once the parcel is required to paid tax by custom, recipient can either choose to pay duty tax or refuse to proceed declare the parcel at custom.
  7. Air Freight to West Malaysia Channel
  • Air Normal cannot exceed 60KG and 150CM
  • Air Sensitive cannot exceed 150KG and 140CM

          Once exceed the required dimension, please kindly arrange dispatch parcel by sea freight.

  1. If the parcel size has exceeded the dimension limits (cm), customer can choose to ship by other channel such as air freight special goods or sea freight.
  2. If there is any extra charges, for example, any fine, warehouse storage fee, short ship fee, differences of normal and special good rate, all expenses shall make by recipient without exception.
  3. Parcel Tracking:
    https://sys.epostexpress.com/index.php?r=site%2Ftracking
  4. Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items (maximum USD 25).
  5. Estimation duration is calculated based on after customer make payment for the shipping fees.
  6. Delivery area include whole West Malaysia.
  7. Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
  8. Epost is not responsible for the parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
  9. Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition/weight) before opening the package.
  10. For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
  11. All compensation will be compensated in credit coupon
  1. Customer can choose either sea big parcel or sea small parcel.
  2. The price above stated is including tax and last mile delivery charges, but it does not include outskirt area and labour charges.
  3. M3 calculation: (Height *Width*Depth) in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
  4. The price stated above is only shipping fees, last mile charges is excluded (last mile charges will show on the payment gateway).
  5. Sea freight shipping rate is included custom clearance and tax.
  6. Restricted items for sea freight such as Guns and ammunition, reactionary/political/pornographic brochures, cars, car batteries (with liquid, sulfuric acid, hydrochloric acid, etc.), car engines, tobacco and alcohol, fireworks, explosive flammables, lighters, mobile phones , laptops, gold and silver jewelry, sex products, drugs and all goods prohibited by international regulations.
  7. Due to West Malaysia geographic location, there is some outskirt area that we could not covered, please kindly ask for the delivery charges before ordered.
  8. Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
  9. We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
  10. Without insurance being purchased, our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items maximum USD 25).
  11. Warehouse only responsible for packaging inspection, if packaging is in well condition, Epost Express would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since Epost Express would not responsible on fragile goods.
  12. Parcel tracking : https://sys.epostexpress.com/index.php?r=site%2Ftracking
  13. Estimation duration is calculated based on after customer make payment for the shipping fees.
  14. Delivery area include whole West Malaysia
  15. Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
  16. The home delivery service is depends on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under the selected courier company.
  17. Epost is not responsible for those parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
  18. Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition&weight) before opening the package.
  19. For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
  20. All compensation will be compensated in credit coupon