Our Services
West Malaysia Air Freight
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | West Malaysia | Normal Goods | First 0.2 KG | RM 5 | 4 – 6 Working Days | Door to Door Service |
Subsequent 0.2 KG | RM 3.5 | |||||
China Guang Zhou | West Malaysia | Special Goods | First 0.2 KG | RM 7 | 6 – 8 Working Days | |
Subsequent 0.2 KG | RM 5 | |||||
**The charges above is freight charges only, for delivery charges please kindly refer to Courier Delivery section |
West Malaysia Sea Freight
Depart | Arrival | Channel | Size (m3) | Shipping Fees (RM) | Estimate Duration | Courier Company |
---|---|---|---|---|---|---|
China Guang Zhou | West Malaysia | Sea Big Parcel | 0.25 | RM 130 | 27 – 30 Working days | EPOST |
0.5 | RM 250 | |||||
1 | RM 460 | |||||
** Price stated above is included shipping fees and last mile charges, parcel will be delivered by the designated courier company. ** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3 ** Labour and special handling is subject to charges ** 1 week estimate duration for outskirt area |
West Malaysia Sea Freight Small Parcel To Door
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | West Malaysia | Normal Goods | First KG | RM 16 | 24 – 30 Working Days | EPOST DELIVERY |
Subsequent every KG | RM 10 |
** West malaysia: there will be a extra charges of RM60 per piece if the single piece parcel exceed 30kg AND 150cm in any dimension
Sabah Air Freight
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sabah) | Normal Goods | First 0.2 KG | RM 6 | 4 – 6 Working Days | Self Collect |
Subsequent 0.2 KG | RM 5 | |||||
China Guang Zhou | East Malaysia (Sabah) | Special Goods | First 0.2 KG | RM 6 | 6 – 8 Working Days | Self Collect |
Subsequent 0.2 KG | RM 6 | |||||
**Customers need to collect parcel at collection point |
Sabah Sea Freight Small Parcel
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sabah) | Sea Small Parcel | First KG to 5 KG | RM 12 per KG | 14 – 21 Working Days | Self Collect |
Subsequent every KG | RM 8 per KG | |||||
**Customers need to collect parcel at collection point |
Sabah Sea Freight Small Parcel To Door
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sabah) | Normal Goods | First KG | RM 18 | 24 – 30 Working Days | EPOST DELIVERY |
Subsequent every KG | RM 10 |
** East malaysia: there will be a extra charges of RM60 per piece if the single piece parcel exceed 30kg AND 150cm in any dimension
Sabah Sea Freight Big Parcel
Depart | Arrival | Channel | Size (m3) | Shipping Fees (RM) | Estimate Duration | Courier Company |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sabah) | Sea Big Parcel | 0.25 | RM 170 | 14 – 21 Working days | EPOST |
0.5 | RM 320 | |||||
1 | RM 600 | |||||
** Price stated above is included shipping fees and last mile charges (KK area only), parcel will be delivered by the designated courier company. ** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3 ** Labour and special handling is subject to charges ** 1 week estimate duration for outskirt area |
Sarawak Air Freight
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sarawak) | Normal Goods | First 0.2 KG | RM 6 | 4 – 6 Working Days | Self Collect |
Subsequent 0.2 KG | RM 5 | |||||
China Guang Zhou | East Malaysia (Sarawak) | Special Goods | First 0.2 KG | RM 6 | 6 – 8 Working Days | Self Collect |
Subsequent 0.2 KG | RM 6 | |||||
**Customers need to collect parcel at collection point |
Sarawak Sea Freight Small Parcel
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sarawak) | Sea Small Parcel | First KG to 5 KG | RM 12 per KG | 27 – 30 Working Days | Self Collect |
Subsequent every KG | RM 8 per KG | |||||
**Customers need to collect parcel at collection point |
Sarawak Sea Freight Small Parcel To Door
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sarawak) | Normal Goods | First KG | RM 18 | 24 – 30 Working Days | EPOST DELIVERY |
Subsequent every KG | RM 10 |
** East malaysia: there will be a extra charges of RM60 per piece if the single piece parcel exceed 30kg AND 150cm in any dimension
Sarawak Sea Freight Big Parcel
Depart | Arrival | Channel | Size (m3) | Shipping Fees (RM) | Estimate Duration | Courier Company |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Sarawak) | Sea Big Parcel | 0.25 | RM 180 | 27 – 30 Working days | EPOST |
0.5 | RM 340 | |||||
1 | RM 670 | |||||
** For outstation will have extra delivery fees please refer to last mile delivery price table. Parcel will be delivered by the designated courier company. ** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3 ** Labour and special handling is subject to charges ** 1 week estimate duration for outskirt area |
Labuan Air Freight
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Labuan) | Normal Goods | First 0.2 KG | RM 7 | 5 – 7 Working Days | Self Collect |
Subsequent 0.2 KG | RM 5.5 | |||||
China Guang Zhou | East Malaysia (Labuan) | Special Goods | First 0.2 KG | RM 6 | 7 – 10 Working Days | Self Collect |
Subsequent 0.2 KG | RM 6 | |||||
**Customers need to collect parcel at collection point |
Labuan Sea Freight Small Parcel
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Labuan) | Sea Small Parcel | First KG to 5 KG | RM 12 per KG | 17 – 23 Working Days | Self Collect |
Subsequent every KG | RM 8 per KG | |||||
**Customers need to collect parcel at collection point |
Labuan Sea Freight Big Parcel
Depart | Arrival | Channel | Size (m3) | Shipping Fees (RM) | Estimate Duration | Courier Company |
---|---|---|---|---|---|---|
China Guang Zhou | East Malaysia (Labuan) | Sea Big Parcel | 0.25 | RM 200 | 27 – 30 Working days | EPOST |
0.5 | RM 370 | |||||
1 | RM 700 | |||||
** Price stated above is included shipping fees and last mile charges, parcel will be delivered by the designated courier company. ** If 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3 ** Labour and special handling is subject to charges ** 1 week estimate duration for outskirt area |
West Malaysia Air Freight
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
Taiwan Taoyuan | West Malaysia | Normal Goods | First 0.2KG Subsequent 0.2KG | RM14 RM4 | 4 – 6 Working Days | Door to Door Service |
Malaysia Sea Freight Big Parcel
** Parcel Received – Create Ship for Me – Parcel Picked – Payment Paid – Parcel Dispatched – Estimate Arrival – Arrive Sabah – Custom Clearance – Arrive Hub – Out for Delivery
Depart | Arrival | Channel | Size (m3) | Shipping Fees (RM) | Estimate Duration | Courier Company |
---|---|---|---|---|---|---|
Taiwan | West Malaysia (Selangor/ Kuala Lumpur / North and South Malaysia/Kelantan/ Terengganu/Pahang) | Sea Big Parcel | 0.25 | RM190 | 27 – 30 Working Days | EPOST |
0.5 | RM355 | |||||
1 | RM685 | |||||
Taiwan | East Malaysia (BKI/KCH) | Sea Big Parcel | 0.25 | RM198 | 27 – 30 Working Days | EPOST |
0.5 | RM370 | |||||
1 | RM715 | |||||
Taiwan | East Malaysia (outskirt area) | Sea Big Parcel | 0.25 | RM210 | 27 – 30 Working Days | EPOST |
0.5 | RM395 | |||||
1 | RM765 |
** Price stated above is included shipping fees and last mile charges, parcel will delivered by the designated courrier company.
** if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3
** Labour and special handling is subject to charges
** 1 week estimate duration for outskirt area
West Malaysia Sea Freight Small Parcel
** Parcel Received – Create Ship for Me – Parcel Picked – Payment Paid – Parcel Dispatched – Estimate Arrival – Arrive Sabah – Custom Clearance – Arrive Hub – Out for Delivery
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
Taiwan | West Malaysia | Normal Goods | First KG | RM18 | 10 – 16 Working Days | Door to Door Service |
Subsequent KG | RM5 |
**Customer need to collect parcel at collection point
East Malaysia Air Freight
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
Taiwan Taoyuan | East Malaysia | Normal Goods | First 0.2KG Subsequent 0.2KG | RM24 RM4 | 6 – 8 Working Days | Door to Door Service |
East Malaysia Sea Freight Small Parcel
Depart | Arrival | Channel | Weight (KG) | Shipping Fees (RM) | Estimate Duration | Collection Method |
---|---|---|---|---|---|---|
Taiwan Taoyuan | East Malaysia | Normal Goods | First KG Subsequent KG | RM22 RM7 | 25 – 30 Working Days | Door to Door Service |
** For every 500 kg of heavy goods, one cubic meter is calculated.
** The fee includes double customs clearance, taxes and delivery to your designated address.
** The fee does not include: Taiwan Island transportation fee.
West Malaysia
Door to Door Rate (RM)
Courier Service/ Weight (KG) | 1KG to 6KG | 1KG to 4KG | Subsequent KG |
---|---|---|---|
ABX | RM 7.00 | – | RM 1 |
POS | RM 6.80 | – | RM 1.6 |
Skynet | – | RM 7.00 | RM 1 |
Yunda | – | RM 5.00 | RM 1 |
** Above rate is subject to air freight service only ** Above rate is add on with the air freight rate respectively ** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company |
Sabah, Sarawak, Labuan
LAST MILE DELIVERY
ABX Door to Door Rate (RM)
Area / Weight (KG) | 1KG to 3KG | 4kKG to 6KG | Subsequent KG | Estimate Duration |
---|---|---|---|---|
Within Sabah | RM 5.5 | RM 6.5 | RM 0.8 | 1 – 2 working days |
Within Sarawak | RM 5.5 | RM 6.5 | RM 0.8 | 1 – 2 working days |
Labuan | RM 6.5 | RM 5.5 | 3 – 4 working days | |
Limbang / Lawas | RM 16 | RM 11 | 3 – 4 working days | |
** Above rate is subject to air freight service only ** Above rate is add on with the air freight rate respectively ** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company ** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub |
The maximum is 25 KG for the above courier service, Epost will not responsible for the extra charges incurred.
LAST MILE DELIVERY
Poslaju Door to Door Rate (RM)
Area / Weight (KG) | 1KG to 5KG | Subsequent KG | Estimate Duration |
---|---|---|---|
Within Sabah | RM 7.8 | RM 2.00 | 1 – 2 working days |
Area / Weight (KG) | 1KG to 3KG | Subsequent KG | Estimate Duration |
Within Sarawak | RM 7.8 | RM 2.00 | 1 – 2 working days |
** Above rate is subject to air freight service only ** Above rate is add on with the air freight rate respectively ** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company ** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub |
The maximum is 30 KG for the above courier service, Epost will not responsible for the extra charges incurred.
Skynet Door to Door Rate (RM)
Area / Weight (KG) | 1KG to 3KG | Subsequent KG | Estimate Duration |
---|---|---|---|
Within KK | RM 6.5 | RM 1 | 1 – 2 working days |
Within KK ODA area | RM 10.00 | RM 3.00 | 2 – 3 working days |
Within Sabah | RM 8.00 | RM 2.20 | 3 – 4 working days |
Sabah ODA Area (Telupid, Semporna, Kunak, fel da sahabat) | RM 11.00 | RM 4.50 | 3 – 4 working days |
Area / Weight (KG) | First KG | ||
kuching/sibu/bintulu/miri | RM 6.5 | RM 5.50 | 1 – 2 working days |
Bau/lundu/serian/sri aman/Sarikei/kapit/bintagor/marudi/lawas/tatau | RM 12.00 | RM 11 | 3 – 4 working days |
Betong/engkilili/lubok antu/limbang/others | RM 16.00 | RM 13 | 5 – 6 working days |
** Above rate is subject to air freight service only ** Above rate is add on with the air freight rate respectively ** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company ** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub |
The maximum is 30 KG for the above courier service, Epost will not responsible for the extra charges incurred.
** Effective on 21st May 2019
LAST MILE DELIVERY
JnT Door to Door Rate (RM)
Area / Weight (KG) | 1KG to 3KG | Subsequent KG | Estimate Duration |
---|---|---|---|
Within Sabah | RM 7.2 | RM 1.2 | 1 – 2 working days |
Within Sarawak | RM 7.2 | RM 1.2 | 1 – 2 working days |
** Above rate is subject to air freight service only ** Above rate is add on with the air freight rate respectively ** The home delivery service is depends on the chosen courier service terms. Customer is require to collect his/her item at collection point, if his/her area is not coverage under courier company ** Estimation duration is calculated based on items arrive Sabah or Sarawak Hub |
The maximum is 30 KG for the above courier service, Epost will not responsible for the extra charges incurred.
E COLLECTION POINT
Malaysia
TERMS & CONDITIONS
Sabah, Sarawak, Labuan
- Air Freight Special Goods also known as “Sensitive Goods”, Special Goods include imitation goods, genuine goods, Toys, High Value goods, Jewelry, Liquid, powder, medicine, disc, electronic items and sharp items.
- Air Freight Prohibited items: Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact disc (CD), Laser Disc (LD), Video Compact Disc (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textiles/clothing etc.), bearing dubious (chop/photo), Meat, firearms, scrap metals, Spray (Air Compressed).
- Price stated above included shipping fees only, delivery charges is excluded (delivery charges for each courier company will be shown at payment gateway).
- Please select the correct goods channel in order to avoid special goods send through normal goods channel, it will cause unnecessary troubles such as parcel delayed, confiscated, penalty, criminal offenses.
- Our company will not bear the consequences and responsibilities for the goods detained / confiscated / short ship / penalty and etc. If there is needed to resend parcel again, customer have the responsible to make payment for the shipping fees again.
- Air freight to East Malaysia Sabah is tax included, value of parcel must be declared below USD 100, once the parcel is required to paid tax by custom, recipient can either choose to pay duty tax or refuse to proceed declare the parcel at custom.
- Air Freight to East Malaysia Channel
- Air Normal cannot exceed 60KG and 150CM
- Air Sensitive cannot exceed 150KG and 140CM
Once exceed the required dimension, please kindly arrange dispatch parcel by sea freight.
- If the parcel size has exceeded the dimension limits (cm), customer can choose to ship by other channel such as air freight special goods or sea freight.
- If there is any extra charges, for example, any fine, warehouse storage fee, short ship fee, differences of normal and special good rate, all expenses shall make by recipient without exception.
- Parcel Tracking:
https://sys.epostexpress.com/index.php?r=site%2Ftracking - Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items (maximum USD 25).
- Estimation duration is calculated based on after customer make payment for the shipping fees.
- Courier company is optional to choose by customer or customer can choose to self collect at collection point.
- Delivery area include KK area, Sandakan, Tawau, Lahad Datu, Miri, Bintulu, Sibu and Kuching.
- Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
- The home delivery service is depending on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under courier company.
- Epost is not responsible for the parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
- Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition/weight) before opening the package.
- For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
- All compensation will be compensated in credit coupon
- Customer can choose either sea big parcel or sea small parcel.
- The price above stated is including tax and last mile delivery charges, but it does not include outskirt area and labour charges.
- M3 calculation: (Height *Width*Depth) in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
- The price stated above is only shipping fees, last mile charges is excluded (last mile charges will show on the payment gateway).
- Sea freight shipping rate is included custom clearance and tax.
- Restricted items for sea freight such as Guns and ammunition, reactionary/political/pornographic brochures, cars, car batteries (with liquid, sulfuric acid, hydrochloric acid, etc.), car engines, tobacco and alcohol, fireworks, explosive flammables, lighters, mobile phones , laptops, gold and silver jewelry, sex products, drugs and all goods prohibited by international regulations.
- Due to East Malaysia geographic location, there is some outskirt area that we could not covered, please kindly ask for the delivery charges before ordered.
- Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
- We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
- Without insurance being purchased, our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items maximum USD 25).
- Warehouse only responsible for packaging inspection, if packaging is in well condition, Epost Express would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since Epost Express would not responsible on fragile goods.
- Parcel tracking : https://sys.epostexpress.com/index.php?r=site%2Ftracking
- Estimation duration is calculated based on after customer make payment for the shipping fees.
- Courier company is optional to choose by customer or customer can choose to self collect at collection point.
- Delivery area include KK area, Sandakan, Tawau, Lahad Datu, Miri, Bintulu, Sibu and Kuching.
- Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
- The home delivery service is depends on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under the selected courier company.
- Epost is not responsible for those parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
- Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition&weight) before opening the package.
- For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
- All compensation will be compensated in credit coupon
West Malaysia
- Air Freight Special Goods also known as “Sensitive Goods”, Special Goods include imitation goods, genuine goods, Toys, High Value goods, Jewelry, Liquid, powder, medicine, disc, electronic items and sharp items.
- Air Freight Prohibited items: Battery, Power Bank, Nail Polish, Perfume, Liquid item exceed 150ml, Tobacco, explosives, dangerous goods, animals, tobacco, drugs, air-conditioning refrigerants, alcohol, weapon, any kind of plant, opium and chandu, Java Sparrows, All publication, Fire Crackers, Vaccines, Cigarettes, Syringe, Fabric of tissues, Prawn refuse and Copra Cake, Stone or Gravel, Kerosene, Sugar, Premium and Regular Gasoline, Diesoline, publication materials/prints, films, compact disc (CD), Laser Disc (LD), Video Compact Disc (VCD), Digital Video Disc (DVD), Cassette, Recital of Al-Quran, Hadith, Religious Books, Talisman commodities (such as textiles/clothing etc.), bearing dubious (chop/photo), Meat, firearms, scrap metals, Spray (Air Compressed).
- Price stated above included shipping fees only, delivery charges is excluded (delivery charges for each courier company will be shown at payment gateway).
- Please select the correct goods channel in order to avoid special goods send through normal goods channel, it will cause unnecessary troubles such as parcel delayed, confiscated, penalty, criminal offenses.
- Our company will not bear the consequences and responsibilities for the goods detained / confiscated / short ship / penalty and etc. If there is needed to resend parcel again, customer have the responsible to make payment for the shipping fees again.
- Air freight to West Malaysia Sabah is tax included, value of parcel must be declared below USD 100, once the parcel is required to paid tax by custom, recipient can either choose to pay duty tax or refuse to proceed declare the parcel at custom.
- Air Freight to West Malaysia Channel
- Air Normal cannot exceed 60KG and 150CM
- Air Sensitive cannot exceed 150KG and 140CM
Once exceed the required dimension, please kindly arrange dispatch parcel by sea freight.
- If the parcel size has exceeded the dimension limits (cm), customer can choose to ship by other channel such as air freight special goods or sea freight.
- If there is any extra charges, for example, any fine, warehouse storage fee, short ship fee, differences of normal and special good rate, all expenses shall make by recipient without exception.
- Parcel Tracking:
https://sys.epostexpress.com/index.php?r=site%2Ftracking - Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items (maximum USD 25).
- Estimation duration is calculated based on after customer make payment for the shipping fees.
- Delivery area include whole West Malaysia.
- Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
- Epost is not responsible for the parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
- Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition/weight) before opening the package.
- For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
- All compensation will be compensated in credit coupon
- Customer can choose either sea big parcel or sea small parcel.
- The price above stated is including tax and last mile delivery charges, but it does not include outskirt area and labour charges.
- M3 calculation: (Height *Width*Depth) in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
- The price stated above is only shipping fees, last mile charges is excluded (last mile charges will show on the payment gateway).
- Sea freight shipping rate is included custom clearance and tax.
- Restricted items for sea freight such as Guns and ammunition, reactionary/political/pornographic brochures, cars, car batteries (with liquid, sulfuric acid, hydrochloric acid, etc.), car engines, tobacco and alcohol, fireworks, explosive flammables, lighters, mobile phones , laptops, gold and silver jewelry, sex products, drugs and all goods prohibited by international regulations.
- Due to West Malaysia geographic location, there is some outskirt area that we could not covered, please kindly ask for the delivery charges before ordered.
- Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
- We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
- Without insurance being purchased, our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is value of items maximum USD 25).
- Warehouse only responsible for packaging inspection, if packaging is in well condition, Epost Express would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since Epost Express would not responsible on fragile goods.
- Parcel tracking : https://sys.epostexpress.com/index.php?r=site%2Ftracking
- Estimation duration is calculated based on after customer make payment for the shipping fees.
- Delivery area include whole West Malaysia
- Epost Express is not responsible for any indirect loss, indirect damage and other indirect costs.
- The home delivery service is depends on the chosen courier service terms. Customer is required to collect his/her item at collection point, if his/her area is not coverage under the selected courier company.
- Epost is not responsible for those parcel stored more than 1 month (from the date arrived hub) at Epost warehouse.
- Customer is required to check the parcel packaging after they receive the parcel. If any damage on the package / incorrect weight please prepare the evidence (picture of the packaging condition&weight) before opening the package.
- For all compensation request, customer is required to submit the issue to Epost within 1 week after the parcel has been collected. After 1 week the request will not be considered. For all submitted issue will be verified within 2 weeks.
- All compensation will be compensated in credit coupon
Taiwan To Malaysia Sea Freight
1.The price above stated is including tax and last mile delivery charges, but it does not include outskirt area and labour charges.
2.M3 calculation: (Height *Width*Depth)in cm /1,000,000 = m3, if 1m3 is over 500kg, then the calculation will be actual weight/500KG to calculate the actual m3.
3.Sea freight shipping rate is included custom clearance, tax and GST.
4.Restricted items for sea freight such as Guns and ammunition, reactionary/political/pornographic brochures, cars, car batteries (with liquid, sulfuric acid, hydrochloric acid, etc.), car engines, tobacco and alcohol, fireworks, explosive flammables, lighters, mobile phones , laptops, gold and silver jewellery, sex products, drugs and all goods prohibited by international regulations.
5.Due to east malaysia geographic location, there is some outskirt area that we could not covered, please kindly ask for the delivery charges before ordered.
6.Price stated above is included shipping fees only (delivery charges and labour fees is excluded), parcel will delivered by the designated courrier company. If the unloading point is a shopping mall, it can only be unloaded at the unloading area designated by the driver.
7.We will provide door to door service but it does not include moving goods to upstairs. If there is needed driver to moving goods to upstairs, labour fees should be deal between receiver and driver.
8. Our company do not compensate for parcel broken, meanwhile, we only compensate for parcel missing. We will make claims in accordance with the service agreement which is cost of items (maximum USD 25) and also double shipping fees for missing parcel.
9. Warehouse only responsible for packaging inspection, if packaging is in well condition, E Post would not responsible for the parcel internal. Fragile goods should in wooden frame packaging to avoid broken since E Post would not responsible on fragile goods.
10. Parcel tracking : www.epostexpress.com
11. Estimation duration is calculated based on after customer make payment for the shipping fees.
12. E POST is not responsible for any indirect loss, indirect damage and other indirect costs.